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WolfCall Statement of Support |
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A Community Project
All North Carolina State University students, faculty, and staff are welcome to download and use WolfCall.
Through this web site, we hope that you will find the support you need. The Frequently Asked Questions page is a good place to start. In the future, we hope that WolfCall grows to be a community effort, and that "we" (College of Engineering Information Technology and Engineering Computing Services, or COE ITECS) can mainly serve in the role of shepherd or facilitator.
Direct Support
Direct installation and troubleshooting assistance for WolfCall is available on a limited, case-by-case basis from ITECS for COE students, faculty, and staff. If you are an engineering student, faculty, or staff member, we can provide additional support through our ITECS helpdesk (eoshelp@ncsu.edu, 515-2458, see also http://www.eos.ncsu.edu/help/).
Currently, we will also directly support any other users in the University via the above e-mail address. However, to keep manageable the number of calls that we get, we recommend and may soon require that users contact their departmental or college support personnel before contacting ITECS.
Expanded Statement of Support
The WolfCall project web site and the WolfCall program are currently developed and supported by the Systems group within ITECS in the College of Engineering.
ITECS is responsible for Eos, the COE academic and administrative computing environment, and our primary mission is to provide computing support for the students, faculty, and staff in the College. Eos is a rich and complex computing environment with a myriad of technologies and configurations. Eos draws on the efforts and resources provided by the Information Technology Division (ITD) and the Administrative Computing Services (ACS) division and the other college and departmental information technology groups at NC State University.
The ITECS/Systems group is responsible for building, deploying, and maintaining the infrastructure specific to the College of Engineering and for the integration of technologies and resources available from other campus information technology groups. One of these technologies is AFS. We use AFS services from ITD and provide AFS-based file space to the College for file storage and web delivery. Because AFS is a core technology, we want to find ways of providing ubiquitous access to the AFS service to COE students, faculty, and staff. WolfCall is meant to facilitate AFS access for our Windows users.
However, just as we draw on the efforts and resources from other organizations at NCSU, we want to make the technologies we have available for engineering students, faculty, and staff available to others at the University. WolfCall downloads and information will be open to all University users. While some future aspects of WolfCall may be specific to COE services, the majority of program and components should be easily usable by the whole of the NCSU community.
What is ours is yours, and we hope the resources here will be helpful to engineers and non-engineers alike.
WolfCall Statement of Support
Technical Documents
For NSCU College of Engineering students, faculty, and staff:
ITECS Help Desk
(919.515.2458)
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